Refund policy

Effective Date: 05/01/2023

Thank you for shopping at Local Spirits TX. We strive to provide you with the highest quality products and excellent customer service. We understand that there may be occasions where you may need to return or seek a refund for a purchase made at our store. This Return and Refund Policy outlines the guidelines and procedures for returns and refunds.

1. Returns and Exchanges

Unfortunately, we do not accept returns on any alcoholic beverages. This policy is in accordance with local and state regulations regarding the sale of alcoholic products. Once a purchase is made, it is considered final, and we cannot accept returns or exchanges.

2. Damaged or Defective Items

2.1. Inspection Upon Pickup/Delivery: It is essential to inspect your purchase upon delivery or at the time of pickup. If you notice any damage or defects, please notify our staff immediately.
2.2. Reporting Damaged or Defective Items: To report damaged or defective items, please contact our customer service within 48 hours of receiving your order. We may request photographs or other supporting documentation to process your claim effectively.
2.3. Resolution: Depending on the circumstances, we will either offer a replacement for the damaged or defective item or issue a refund.

3. Refunds

3.1. Refund Eligibility: Refunds are subject to approval and will be considered on a case-by-case basis. We reserve the right to refuse a refund if the return does not meet our return policy criteria.
3.2. Processing Time: Once your return is approved, we will process the refund within 5 business days. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
3.3. Non-Refundable Items: Certain items are non-refundable, including but not limited to gift cards, alcoholic beverages, tobacco products, and opened perishable items.

4. Changes to the Policy

6.1. We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website.

If you have any questions or concerns about our Return and Refund Policy, please contact our customer service department. We are here to assist you and ensure your satisfaction.

Note: This Return and Refund Policy is provided as a general guide. It does not override or supersede any statutory rights granted under applicable consumer protection laws in the state of Texas.